SIMPLE, EASY, FREE RETURNS
GUARANTEED TO DELIGHT!
We want you to be happy! It’s just that simple! We love our customers and it shows in our customer friendly return policies.
Need assistance with a return or exchange? Contact your personal Lambre Consultant to get started!
CUSTOMER RETURN POLICY
Free & Easy!
If you’re not absolutely delighted with your Lambre purchase, you can return your item(s) for a refund or exchange within 15 days of purchase. We are happy to provide you a cash refund within 30 days and Store Credit within 45 days.
At LAMBRE, absolute delight is our priority. We take pride in the quality of our products and want you to fall in love and stay in love with them. Our customer-friendly return policy — offering free returns &exchanges for 15 days — ensures our customers are always delighted with their purchases.
You have up to 15 days from reception of your order to exchange your item or request a refund by post:
1. Prepare your parcel enclosing the delivery note
Pack the products securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the product or a refund and the corresponding articles.
If you cannot find it, go to My Orders in the My Account section, select your order and print out the Returns Note™. If you still have not registered, please contact your LAMBRE Consultant for assistance.
2. Attach the returns label in a visible area on the parcel
On the delivery note you will see a label with the return address, which you should attach to your parcel.
If you cannot find it in your parcel, send it to the following address:
str. Emil Honoriu 4A
707027 Iasi, Romania
3. Send the item
To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.
Bear in mind that in the case of postal returns, Lambre will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
The change of product or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.
When making exchanges and returns, please bear in mind that:
- Any items returned must be in the same condition in which you received them.
- When we receive your package, we will inspect the condition of the items before proceeding to exchange the product or reimburse the returned items. Bear in mind that in the case of postal returns, Lambre will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their LAMBRE purchase.
If you wish to exercise your right to withdrawal, you should notify us by letter, e-mail, post or fax.
str. Emil Honoriu 4A
707027 Iasi, Romania
Tel.: +40734-104787 (international call)
We remind you that you should not provide your card details via e-mail, phone or social networks.
After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.
You can return your item by post or courier company.
The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.
Did you pay Cash on delivery? In such cases, we will require your bank details in order to make the refund. To provide them, go to Update bank details in the My account section. If you still have not registered, you can provide your details in the Orders section. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.
If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.
Please note that the postage expenses will be reimbursed after the items are reimbursed.
LAMBRE will accept exchanges of unopened and untested products in perfect conditions by other products of the same or superior price (paying the corresponding difference), within 30 days of the date of the purchase,presenting the original till receipt at any store where the corresponding product or collection is available within the country of purchase.
Price tags must be attached to the article.
No vouchers or refunds of the bought items will be made.
These additional rights are offered in addition to your statutory rights.